Okey so I done 2 orders from trapstar spending around £150 for my son for Christmas... then I read the reviews and I'm not gonna lie I panicked. I contacted them and asked when I should receive my orders as they said unfulfilled they came back with it takes 9-12 days for delivery so I waited. Them days had passed and I contacted them again I got refunded the delivery on both orders and I had a reply stating that some items were not in stock at the moment and they could not give me a date. So I asked for my orders to be cancelled and my money refunded. They did exactly what I asked. So although I didn't end up getting my orders I believe alot of the reviews are alittle harsh. Yes delivery takes a long time and I had to cancel my order as they couldn't give me a date but the communication was there it does state it can take up to 48 hours on working days and I got my refunds 2 days after my cancellation on 1 order and the other took 3 days. Personally I would not order online again from them but I would go into store any buy. I've definitely learnt to read reviews before buying now as 2 weeks ago after ordering then reading the reviews I felt sick to my stomach and I thought I would never see my £150 again. But I did so it all turned out OK in the end.
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