I ordered a 2 piece short set the first week of June, I have chased numerous times. The first time I was told my item was a pre order, which I did not know, but after looking online it states this in the ‘description’ which I would look in that area for the item of clothing to be ‘described’ not to know it’s a pre order. The 2nd time I was advised there was a delay on my order being processed. The 3rd time I was told that my item had been delivered and there is nothing they can do if I haven’t received it. When questioning this they sent me the tracking information with was for somewhere in Wales, I am from Yorkshire. The 4th time, well I’m still waiting for a response via email, I have also messaged on instagram and there has been no response. The items I have ordered are no longer on the website. I wouldn’t usually go this far to write a review but this is my 3rd complicated order with them in a row, I have received no apology and after searching and seeing 75% of customers have given them a 1 star review. Come on Trapstar something is not right!It seems like they are not even acknowledging their reviews. It is sad because myself and my partner have spent £1000’s with this company and I remember when it was authentic and they cared about their people, their customers. I will never buy from this company again, but they probably don’t even care about that too.
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