I ordered a gift for my partner's birthday online but did not receive a confirmation. After 10 days, I reached out to inquire about the order as it should have arrived within 12 days. Eventually, I received a delayed email confirmation and a UPS tracking number, which revealed an error in my email address. UPS faced issues with the address and tried to return the parcel. Upon contacting Trapstar again, they claimed the address was incorrect. However, after reviewing my confirmation email, the address matched the one on Google Maps. I sent this proof to Trapstar but have not received a response since. Despite numerous attempts to contact them over almost a month, I have not received my order or a refund, and trying to communicate through live chat has been unsuccessful, adding to the frustration
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