I bought a puffer for my sons main Christmas present £235.The zip has broken, within 3 months. Its only been worn for a couple of months. They wont fix the problem and offered %25 back. So roughly £34 back on £235, my sons wished for main Christmas present. They said they have had an update on their exchanges policy, basically they do not exchange. Im fuming.Im still pursuing to at least get the zip replaced.This is surely bad quality. This is the first time ive had an issue with a coat zip, which is surely a very important part of a coat.
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