If I could give them no stars I would, ordered for the 2nd time after receiving a weirdly sized tracksuit, luckily the first time I could tell straight away it wouldn’t fit my son (this was for a birthday present) I had to go through the longed out process to return it and then re-order a different style tracksuit, after the long nearly 3 week wait I received it and it looked alright. Today my son’s birthday he is disappointed as it is again a really weird sized tracksuit, and doesn’t fit him, even though it’s the size he gets in many other brands. There are bits of threading hanging of and I don’t rate the quality at all. I have my proof of purchase and it’s obviously still in the packaging and it hasn’t been worn. I am unable to get a refund or exchange as they have a 14 day return policy which is crazy considering it took longer than that for me to receive it so why should I have to send it back that quick!! If it was something I had bought for immediate wear/try on I could of got it sent back in time but it was a present and I had to order well ahead as I didn’t know how long it would take to receive. I contacted them and they point blank refused. Disgusting customer service, they charge an absolute fortune for there brand which in my opinion is awful, and then once they’ve got your money they don’t give a s**t!!!! Will never be ordering from them again, I’m now out of pocket and my son has been let down.😞😞🤬🤬🤬
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