Ordered something as a birthday gift the first item arrived within 3 days of ordering but unfortunately didn’t fit, I ordered another 2 items which told me would arrived two days before the birthday I ordered this on the 26th of Jan and the birthday being on the 9th of feb. It’s now been 16 working days since I did this order (it’s now the 16th of feb) and still hasn’t arrived. I’ve contacting customer service other 15 times with no information given to me and just not to wait till my parcel arrives nor will they give me a refund and it takes about 3/4 hours for an agent to come onto the chat and when they do they are not helpful at all. Absolutely appalled as the items I ordered wasn’t cheap May is add I also had to pay over £7 for delivery. Never again.
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