Purchased a coat for my daughter in October by December the colour was peeling away at the cuffs. Emailed a photo to customer services who advised to return for a full refund. 1 week later email revived advising the fault was the customer not a manufacturing fault and would be returned without a refund. Had to dispute on my credit card in the end. No phone contact available Web chat goes unanswered Emails takes days to respond Absolutely shocking customer service 😡
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