Great products and usually prompt delivery but when things go wrong it all turns into a shambles. On this occasion they missed their original delivery estimate and after 6 weeks from order they were still unable to give me any information about what had gone wrong or when I would get the product, or even if it would be delivered at all.Using vagary like the phrase "logistical delay" is not convincing and simply makes it seem as though they have no idea what and why it has gone wrong or when or if they can put it right.They are generally uncommunicative and impossible to contact by phone. Their online chat doesn't work either. I had to repeatedly chase them, they do not seem to attempt to correct problems or report proactively. For orders of more than one item they withhold delivery of what is available pending availability of what isn’t, despite being asked in print not to do so, so they don’t take notice of requests either. This type of thing has happened more than once.Eventually (thankfully) Jason got involved and replied to my emails and provided positive information.. They finally delivered after 7 weeks from order. 54 emails passed between us in that period.
Claim your business profile now and gain access to all features and respond to customer reviews.
trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon
