Have purchased several T-shirts and a hoodie on the 10th of March. It has been way over the 12 days timeframe up untill they are supposed to ship the order. There has been no answer to my e-mails, the chat is a joke as it does not work, you are never connected to anyone. The phone number is also a joke as I am almost 100% sure no one will ever pick-up the phone as I have tried getting through several times and you are always prompted to leave a voicemail after around 20-30 minutes of waiting. The phone and chat systems seem to be automated to NOT WORK.I honestly cannot understand how there is so much hype around this brand yet the customer service is absolutely non-existent. You just feel there is nothing you can do as they literally ignore you. Good there is a physical store but going all the way to London for that is a mission.
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