I only gave this sham of a brand 1 star so i could write this review, DO NOT BUY FROM THIS BRAND, THEY WILL RIP YOU OFF!!I bought my son a jacket from Trapstar on 26th December 2022, we did receive the jacket within 3 weeks, however, it was far too small for my son as the actual size wasn't as described on their website so i sent it back for an exchange via recorded sign for delivery, Trapstar received the jacket back on 12th January 2023, i received no acknowledgement from Trapstar whatsoever, after waiting a month, still nothing from them, i then tried to contact their non existent customer services, after 36 telephone calls made, 8 e mails written and several attempts to contact them through their website chat portal i still hadn't spoken to anyone from Trapstar, no reply, no contact, no nothing, eventually i sent them a 9th e mail and asked for my money back within a week or i would raise a dispute with my bank and make a complaint to the ombudsman, after a week, still nothing, so true to my word, i raised a dispute with my bank and made a complaint to the ombudsman, my bank tried on several occasions to contact Trapstar, guess what, nothing, my bank contacted me to provide proof of return and receipt, which i did, my bank then Issued me with a full refund, hopefully now they'll go after Trapstar.PLEASE READ ALL REVIEWS ON HERE, THIS IS NOT AN ISOLATED CASE, IT IS A REGULAR ISSUE WITH TRAPSTAR!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon
