Worst customer service out there. I genuinely wonder why this brand has kinda ‘blown up’ over the past years. Returned a £200 jacket time ago, no refund, no emails, no calls. Their call system doesnt even work, they dont respond to emails and live chat doesnt work. How tf are they actually a company? I legit just want a refund and they’re holding money off of me. Not even to mention that they dont refund delivery (fair enough) but it’s compulsory to pay tor royal mail tracked returns which is like £12. Ive lost about £16 just for a return and havent even got the money back.
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