I ordered off trapstar in one of their recent drops and to be honest I think this is the worst company I have ever ordered off. I ordered 1 full tracksuit, just 1. I was ordering from Ireland and I paid 15 pounds for postage and 25 pounds for import duty. Now I thought 25 pounds Sterling for import on a tracksuit that is very light is fairly expensive, but I paid it anyway. Fast forward a few days the package arrived in Ireland and was being shipped via UPS. I got an email from UPS saying I owed 101 euro in import charges that had to be paid immediately. I was shocked to say the least. Remember how I said it was only 1 tracksuit and that it was going to be light enough. Trapstar put on the customs information that my tracksuit was 5kg. A 5kg tracksuit? Madness. I said I wasn’t paying the customs and UPS sent it back to trapstar. I have emailed trapstar 4 times about my refund. They sent me back one email asking for my info like order number and postcode and when I sent it I got no reply even though they say they reply within 48 hours. I am disgusted at trapstar. I am still trying to contact them to this day. Today I called my bank to open a dispute and I am also going public about this in a public in person forum in Dublin soon. AVOID TRAPSTAR AT ALL COSTS. This was ridiculous and I am just plain disappointed.
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