I left a review here a month ago about my teenage son’s Christmas present ordered 5th Dec. Same experience as so many others. Still waiting on delivery for over £200 worth of items. No communication other than generic responses, they are breaking law with consumer rights act 2015, and not delivering within reasonable time and not communicating. Have written emails based on templates from CAB website wording this. As expected no replies or updates of when items will be dispatched. My son has finally stopped defending them so contacting bank to start proceedings under section 75 or chargeback. Absolutely shocking service. Have to say not believing the 5 star reviews on here about orders. Quality is good I don’t dispute that but anything else positive written is questionable and also frustrating they have received their orders seemingly quicker than those of us who are still waiting from Nov / Dec last year. Obviously orders not being prioritised.
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