AVOID! Awful Customer Service! I ordered a jacket and 2 t-shirts for my son's Christmas presents on 8th December. The latest expected delivery date was 19th December. I received them on 30th December so had to buy my son alternative gifts. I had chased up the order on 20th December after it hadn't arrived by the expected date, only to receive a generic response on **10th January** (11 days AFTER receiving the order) advising that my order would be with me soon. I had already returned the order which was signed for by them on 5th January - after 2 emails and a phone call, I'm still awaiting acknowledgement of the return and have not received my money back. Trapstar used the Christmas post as an excuse for the delay in delivery. I foolishly put my trust in them again and placed another order on 5th January which I am still waiting to receive and have heard nothing about. The most disorganised, unprofessional company I've EVER used. DO NOT GO NEAR.....They clearly don't care about their customers whatsoever..#Edit- I have just received notification of my refund#
Claim your business profile now and gain access to all features and respond to customer reviews.
trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon
