Looks like I am not alone in waiting for items (and some form of acknowledgement). They were pre-order items which stated would be dispatched on 16th December. They were Christmas presents which I had to quickly replace on Christmas eve when it became clear that they weren't coming. £350 out of my bank, but nothing to show for it. I have emailed and tried to instant chat - nothing... I am going to start a Paypal dispute, see if that does anything....
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