** UPDATE- so they have now published a drop and guess what!?! The items I ordered are showing in stock! I have also looked over another persons review they had part of their order delivered, yet it states they have to send order out together. Seems like you have to only order 1 item at a time. I had placed an order for another item early December which I received a day or so before Christmas. It’s worth pointing out the DHL tracking doesn’t work until DHL have it in transit. Does seem like trapstar can’t manage multiple items in orders maybe to save themselves money on shipping costs. Still trying to call them and email and use the online chat for correspondence but no joy. If no response then will be applying for refund through bank and reporting. Hard to rate more than 1 star for such a terrible experience so far having spent a lot of money waiting for items I have not received with no correspondence isn’t right. I’ll be looking to get that 20% compensation someone has said they received even if I have to dispute claim. Happy for those who actually got your item, lucky you guys why the rest of us giving 1 star reviews are still trying to get the items we paid for over a month ago! Impossible to get in contact with, no one picks up the phone, no one answers your emails and no one responds to online chat. The recent comments are genuine with that of having same experience with this company. Unfortunately, it does seem that they have overwhelmed themselves with the Christmas rush and they are not able to manage or fulfil their pre order promises. The upshot of this is, if we don’t receive the goods, then they are going to lose a lot of profit, I will certainly be requesting refund from my bank. Make sure you take pictures of all your communication attempts to support your claim back. Communication is key for business and I see they are expecting a new line drop in 5 days which really gives me no faith in this company fulfilling their promises delivering orders made in November!
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