They collected a coat and should have refunded it or returned it but instead they have ignored me for the past 3 weeks. We have made several purchases over the years as our son likes this brand. We have never had a problem until we had to return our son's coat due to a poorly made zip.They are okay to make small purchases. If you are going to spend above £100 then pay on a credit card so you can claim a refund when it goes wrong.What is most upsetting is that I was going to purchase another one of their jackets with the refund. Beware of your consumer rights.citizensadvice .org .uk/consumer/ moneyclaimBe aware that the company name is trapstar collective limitedCompany number: 07264479Address:Ground floor, Charles House,5-11 Regent street,london SW1Y 4LR
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