I have been panic reading reviews here since the day I ordered my son the damn hoodie for christmas (29th nov). I ordered it without first reading the reviews of a company id never heard of and immediately regretted it once I had. I had little faith. Alot that has been said already is absolutely true, radio silence on delivery, a website that is unclear about pretty much everything but especially timescales, and evidence that the overall set up is not geared up to deal with the hype and demand. That said, I did always get a polite response to my emails chasing delivery within a day or so, and intermittent rare genaric updates when I hadnt. When I received a tracking note with a dhl link that didnt work I thought it was more delaying tatics, possible a scam, what it was I think though was company error as 2 days before Christmas I had a email from dpd (not dhl as trapstar stated) saying it was enroute, and by some miracle it did actually arrive, I know this counts me in the very lucky group, and the 3 star review would be different if it hadnt. The quality of top is fairly basic but not bad, it came in clean packaged condition, and my son is very happy with it, the fit is fine but you are buying a brand name not high quality fabric, im really not sure how it will wash up! The service has been poor, and I doubt id order again, if the company could invest in its customer service, and infrastructure then this company could have a big future, but it seems many many buyers are thoroughly fed up and taking their money elsewhere, I think as the target market it is is aimed at is teens who dont necessarily have the dollar themselves to spend, the parents of these wont be quick to purchase with trapstar again when they make experience so stressful.
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