ScenariosOutstanding order that I dealt with and took ownership with great customer service Needed a order for a birthday present then called Brian said it could take standard 9-12 working days but said he would have a word with warehouse and see what can be done shortly after my order arrived Needed a order for a holiday present then called Brian said it could take standard 9-12 working days but said he would have a word with warehouse and see what can be done shortly after my order arrived A Refund that was taken ages Brian apologised for the inconvenience and said he would speak to the accounts department to sort it my money was back within days I bought something and it was taking long to come I had a call from Brian explaining the situation that it was now out of stock and that he had a few options a refund a credit note or a alternative that was really nice. Thanks Brian
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