1. delivery schedule is appalling in todays climate. 9-12 working days (excluding weekends/bank holidays) is not acceptable by anyones imagination. 2. I received a DHL tracking number 48hrs ago, yet the tracking number is still not recognised by DHL - meaning the items have not been shipped within the promised 9-12 working days. 3. I no longer want the items, but In order to get a refund I would need to ‘request’ a return which can take 7 days to action and then a further period of time for banking. Overall an appalling service. I have purchased, received and successfully completed refunds with their direct competitors in the same time they expect to ship.
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