I have been able to get hold of someone after several attempts on the phone today. Gentlemen was helpful and updated me on unfulfilled shipment from 26.11.21 & the reason why delayed - shipping delay (common at present) & they didn’t receive goods until 7.1.22. They are very busy and I advised feedback for improvement for customer experience would be to update customers on their current challenges. Would also help those dealing with calls, emails etc!Some goods are pre-ordered so will be a delay according to when goods are actually received.Dealings I have had when I can speak to a CS person have been polite, helpful and clearly they have some challenges at present. Whilst frustrating, they aren’t the only company who are going through similar and can only acknowledge that those I have spoken to couldn’t have been more helpful in providing the actual facts.
Claim your business profile now and gain access to all features and respond to customer reviews.
trapstarlondon.com Twitter @Trapstarlondon Instagram @Trapstarlondon
