Very good imma be honest these reviews are a shock to me considering I bought my first item from Trapstar which was a cross body bag. It stated in the description that it is a pre order which was ok with me and it would be dispatched on the 27th December I received the bag a week later from one of the best couriers DPD. Regarding customer service I messaged them about a little situation and they took about a week to respond but then they replied to all my emails in one day. I would send an email and they would respond within 30 minutes to it. They sorted everything out very professionally. But I do think customer service can be improved tho.
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