Awful customer service. Sly and scammy. If you pay direct you don't receive goods or late and wrong size impossible to get refund. If you then use Klarna thinking this will help alas no...Trapstar book a delivery via courier this triggers payment but the courier never receives parcel. When you query via email..they cancel the delivery and stop communicating totally. The only option I have now is to travel to Notting Hill from North with my son and collect items or substitutes from store..no doubt they will have an issue with this but the only way I see of getting money or goods back. Its a brilliant hussle...Trapstar obviously no desire to be a long term brand...kiddo loves it but I will offer any brand(d2 Kenzo Balmain C. de Garcons) other than this going forward..anyone but Trapstar...such a shame..Great designs no real interest in business.
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