Order TS1620918
Extremely disappointing experience. I placed this order on December 29 as a birthday gift and spent approximately $400. The order shipped on January 10 via DPD, but the courier held the package for four days due to missing shipment information. DPD repeatedly requested clarification from Trapstar and received no response. As a result, the package was marked for return to the sender with the following notice: “The description of goods on the invoice is inadequate. Awaiting information from the sender or receiver.”
I contacted Trapstar immediately via email and sent a follow-up email, neither of which received a response. I then reached out through Instagram and received a reply, but no resolution was provided. By this point, the birthday had passed and I had already purchased a replacement gift elsewhere. When I requested a cancellation and full refund, communication stopped entirely.
Based on the lack of customer support and failure to resolve a straightforward shipping issue, I would not recommend ordering from this company.
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