I sold tickets in January of this year and have been chasing AXS for my refund ever since then. According to AXS, whenever I've tried to input my personal details (my DOB and my address), an error message appears, stating that a Hyperwallet account already exists for this account. This error message appears before I can even enter my bank details. I've been messaging via email or live chat, and I haven't received any further responses since multiple agents told me that they're waiting for a response from Hyperwallet. The issue is that I already emailed Hyperwallet a while back, and they informed me that they couldn't find an account associated with the same email address I used to sign up for AXS. So I'm confused by what is actually going on.I've brought this interaction up with the customer service team, and now they're telling me they're waiting for the financial department to respond. However, this is driving me up the wall! It's been almost 10 months now, and I still haven't received my money. I now need to sell another set of tickets due to unfortunate circumstances, yet I can't as I need to add a payment method, WHICH I cannot DO DUE TO THIS HYPERWALLET ISSUE!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
