uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

All Reviews

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Review Time

John
I'm not a bot! I have flesh!

App keeps identifying me as a bot! Not on VPN, only have one tab open, don't keep refreshing the page....AI.... It's the future we've all been waiting for!! Well done Mark, Jensen, Bill, Jeff, Elon; technology that only seems to benefit you

1
Date of experience: Nov 01, 2025
Mother38
Excellent customer service from Shantay

It was a pleasure to speak to Shantay today who helped me source accessible tickets for a show in October 2026. I had all but given up hope of speaking to someone, having spent 4 hours on the phone the previous day and a further 3 hours today. Shantay really made me feel valued and went out of her way to find some suitable tickets for me, taking customer service to next level.

5
Date of experience: Oct 31, 2025
Dav S
Great support

Chelsea was so helpful and sorted the issue for me straight away.

5
Date of experience: Oct 31, 2025
Carol Clarke
Not too long a wait

Not too long a wait. I had made a stupid mistake and Joseph was able to sort for me. Quick efficient service. Thank you

5
Date of experience: Oct 31, 2025
Guled Omer
Chelsea at AXS was diligent

Chelsea at AXS was diligent. Professional and efficient. Great service

5
Date of experience: Oct 31, 2025
Deborah Panter
Efficient

Polite, quick and easy and rectified my issue

5
Date of experience: Oct 31, 2025
Stephen Greenwood
Ashir was excellent

Ashir was excellent. ashir really helped me with an issue on my account. Although he couldn't resolve the problem caused by the bot protection, he kept me informed of when things would change. Also, he helped make sure that I could transfer my tickets, which was needed as the concert was today.

5
Date of experience: Oct 31, 2025
Quick and Painless

Sajida was very helpful, I'd been flagged as a bot, and couldn't access the account ten days later, but the helpdesk sorted the flag and I was in within five minutes!

5
Date of experience: Oct 31, 2025
Ray Illingworth
No tickets with event on Sunday 2nd…

No tickets with event on Sunday 2nd Nov. Chat line offline, and no comms from anyone

1
Date of experience: Oct 30, 2025
Gillian Foster
Eventually sorted tickets but lengthy process for deaf customers …

It has been a lengthy process securing seats and with a delay in replying to my initial email meant I couldn’t get the seats I initially wanted, however the customer service person I have dealt with throughout has been very good , responding to questions in a polite and friendly manner and helping me a lot to eventually secure some tickets helping me through the process , thanks Farren

4
Date of experience: Oct 30, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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