The whole purchasing of Radiohead tickets was a shambles, eventually managed to get tickets but unfortunately can’t go so as stated on terms and conditions, relisted tickets through AXS unlike others who were doing through other channels at huge profits. Their system only allowed us to relist tickets at face value price, which is fine as we just wanted them sold and our money back. But during listing, saw that they deduct a sellers fee which then means that we have made a loss. Seems unfair when we know people who would pay over and above but wanted to things legitimately according to guidelines only to be penalised as we couldn’t even increase price by £10-£20 to cover the sellers fee. Listed the tickets anyway as don’t want to break any rules. Contacted AXS to complain and they responded to say the tickets have sold now so they can’t make any adjustments and we should’ve been able to put price up to cover the sellers fee. And we should’ve contacted them and they could’ve adjusted. But we’re not mind readers, how are we to know there was a problem. It’s very unfair and just seems like they have a monopoly on certain tickets and they can do what they want and genuine fans and account holders trying to do the right thing are penalised. Whether there was a problem or not, I don’t know, it didn’t allow us to make price adjustments and gave us a maximum price to enter which we did and listed the tickets. All I asked for was for the sellers fee to be waived as there was a problem in changing the listing price of tickets at the time other than the maximum price they gave us. Now the customer service rep is just ignoring me and is radio silence.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
