uk

It's been an experience

Previous review was a mess and things progressed since so to hopefully summarise the experience better. And accepting that all the events were hard to get seats selected quickly enough no matter the platform. This was my first time buying for such an event.Luke Combs Bootlegger and AEG presale for Wembley. Online Tuesday at 9 for 10am start. Given random place in queue at 10. On one device in one window. In at about 10:15 trying to get 6 for the family. Not quick enough. Get PC banned from clicking and needing to refresh the available seats. Go on laptop, get laptop banned. On phone, additional click for each seat. Reduce to 4 seats but get banned. PC unbanned, get 4 good seats in the middle tier at the side, sent to payment verification screen. It was a simple, older style page with 3 check boxes for the usual and little else. No verification received in bank app, blank space in the middle of the page with a useless bot thing in the corner, no way to get any support and the tickets lost. Told by AXS on Insta they're aware of the issue, just keep trying.Can't get 4 more. More bans, can't get 2.Review left, AXS call me, basically say there were no problems, don't know anything about the screen you're describing or why you were told that. Sorry but oh well. Better luck in the future. Thinking about it now, on Insta I was complaining more about the payment failure, perhaps they were talking about the ability to select seats in time. I was a bit angry at that point. I'd been up till silly o'clock with seats randomly appearing, my problem I know but that, quite pointless, phone call was the last thing I needed as an alarm clock.Browser had been left on TM for Murrayfield and showed as 189,000 something in the queue. Woke up later to see sections highlighted. Managed to book two seats. Lots of clicking/refreshing, never banned.Then found out about the new Wembley date. On the Thursday I managed to get the four seats but in the nosebleeds instead, got the normal bank verification box. When the final show was announced, and after a couple more bans, I booked two front row aisle seats in the middle 'club wembley' tier to relax in for the final Wembley show.Seat chosen so the barrier for the steps was to my left and the stage to my right/front. I then looked on Wembley website and it says I'm on the opposite side of the aisle. As does another website. On the booking page the seat numbers don't show once they're bought, and since I couldn't see many seats available I just sent a query via their website form. I saw no way of seeing a detailed plan on their site. More seats became available today so I could look at other sections nearby. Found the same issue and looked like it was just the middle tier. Tagged them on twitter with photos and sent them a DM as requested. Hopefully getting the issue resolved before too many more people possibly buy the wrong seat."Our seating plans can vary from the one on the website.I have passed this on - but we can not guarantee if this will be amended.I would advise going off our site regarding this."Having had a quick look at a couple of available sections on TM, their's looks to be the same as the Wembley 'view from your seat'. Maybe it's just certain sections on one/both/all sites? I don't know. I would have still expected a response that attempted to elicit some degree of confidence in their service and knowledge that it will be corrected if needs be and you will be informed of the findings. As it stands, it seems you may book a seat in the 200 section, on the side which gives you a better view. Knowing which side of which section you booked you arrive to find someone sitting in the seats. Your ticket being for the side with a more restricted view. And if they had their's transferred, or such, that's the seat they expect, your ticket says it's for somewhere else, sort it out amongst yourselves. Bad luck. For me it's just the opposite side of the aisle but if you're on the edge of the section it could make some difference.

Date of experience: Oct 24, 2025