Grace was amazing from start to finish. This is the second time I’ve spoken with her this week and she knew exactly what to do once I’d explained the situation, she was extremely fast at completing the refund. I deal with AXS accessibility team a lot as my daughter is addicted to concerts and always requires a PA ticket due to her disabilities, it’s always very complex as she requires standing tickets with her personal assistant and these are never available to book online, so I’m always speaking to the Call Centre to book via the phone. Grace has been extremely helpful this week and it is much appreciated making a difficult ticket purchasing time a lot easier.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
