This is based over all experience and nothing against the advisor that actually helped me on Monday. I’ve not received my payment for my ticket sales still even 20days after the event date.(24days now) I knew there was an issue but I cannot logically make it make sense as to WHY it’s taken me 4!! Advisors to get help and do the proper checks.First advisor I got cut off so conversation ended rather quickly, second advisor was extremely rude and useless stated he didn’t need to look into my account for him to help me and at the same time while I was talking with that Andy I spoke to another advisor called Holly which helped and looking into my order etc etc and stated I would receive my funds by that Friday midday - to which this didn’t happen! This has disrupted my time away because I’ve had to take time out of my holiday to again contact someone to help me and this person was a Gem! It was a typo on my part as to why I didn’t get the funds however what does it take the piss its taken me 4 times to contact your customer services to be able to get some actual help! I cannot logically make it make sense as to why I’ve had to go to such lengths and pester so many times to get help!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
