I purchased tickets in November 24 for event 10.05.25 Jason Manford, A Manford All SeasonsThe event was cancelled and rescheduled for September 25, which was no good for us So I sold the tickets via AXS app!Tickets were sold but then I was told I had to wait 10 days after the rescheduled event before I could get my monies back.I supplied all the details they required on their app but still no funds come through!I sent emails to them it took 2 weeks for them to respond.I have had 5-6 emails from them now (Farren) who tells me that I dont have the correct address so they cant do anything!I set the account up I paid the funds how can I not have the correct address?Very poor customer service, I would be careful as I cant see me getting my money back and not sure how to progress this as their is no telephone contact for them.Do not use very bad service!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
