Literally the worst experience I’ve had trying to buy tickets ever.I spent an entire morning trying to get tickets to Radiohead last month and it was a waste of time. First, the site was down. Next, I kept on getting kicked out the queue. When I finally got in, all the “available” tickets disappeared. Anything I managed to get to the checkout errored out. Eventually I kept on getting accused of being a bot. Kept on trying for hours and got incredibly frustrated. The website is just broken, errors everywhere. People I’ve spoken to have had a similar experience even past the sale process having tickets cancelled for various “reasons”. It doesn’t to appear to have stopped the touts or scalpers, and is basically unusable. I honestly had better luck getting festival tickets online during the 2000s. How is it so hard? Put 2FA in. Force people to log in with accounts you verify beforehand. Don’t let people buy more than 2 tickets. Once you have a ticket in your basket, lock it down! Don’t let too many people into the room! If you have access codes, then don’t give out more than there are tickets! Pay your software developers actual money. Buy some servers. Oh and please don’t offer to email me, I want your response public on here thanks.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
