I booked tickets and chose the matinee performance in error. On receiving my confirmation email I noticed my mistake and contacted AXS UK via the contact form on their website and the next working day my error was rectified and my tickets swapped over. I was very impressed by the prompt service I received.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb