Once I sent an email re my issue Sandra from AXS was amazing :A prompt replyCourteous An easy guide as to how to rectify the issue Then the issue was rectified all within 5 working days -( the time difference Australia).
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb