The experience with AXS chat was truly awful and very stressful with no one reading what the actual problem was or understanding and just repeating stock answers and me getting blocked as a bot for trying what they told me to do too many times. However once I was in contact with Farah in customer support she answered my questions quickly and understood and sorted the problem and her communication was prompt and easy to understand. Thank you so much Farah you are a star. For anyone else with a similar problem getting a log in when they try and access tickets in the app, it is to do with AXS log in so reset the AXS password and it should hopefully work.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb