We bought tickets to the WWE Monday Night Raw in Birmingham. We were going to buy the cheaper seats but we saw there was VIP ones going for £200+ and seeing as we were celebrating a birthday we thought why not.Got to the event to find out that AXS had completely messed up and wasn’t meant to sell them tickets as VIP so we arrived and didn’t receive any of the benefits and essentially had paid over £100 extra than what we were going to pay just for the seat. We can’t fault the staff at the arena as they were so helpful and were obviously shocked at the mistake AXS had made. I contacted customer service with my complaint and I was getting the same response of them & then didn’t hear anything for about two weeks, then to get a email saying ‘the price you paid was correct for the seat and offer your received’ first we didn’t receive any offer & secondly regardless if the price was correct it was not advertised as that on their website when we purchased the tickets Just be wary if you’re buying VIP tickets from this company as they may not actually have VIP tickets & they won’t admit that it was there mistake*update, since writing this review they’ve closed the case with no answer or admitting that they’ve made a massive mistake*
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
