Tried to buy Radiohead tickets via AXS today - what an absolute shambles. Followed all the rules, had a code, entered at the right time, only used one device, sat in the queue moving slowly (no queue number so no idea how many people were ahead), only to be wrongly accused of using ‘private relay’ when I finally got to the front of the queue and so couldn’t progress to buy tickets. I tried my iPad, iPhone and laptop - same every time. Suddenly managed to get through after about 50 mins - only to see super high prices for the remaining tickets, definitely not ‘face value’. No dynamic pricing AXS - really? Then every attempt to buy tickets ended with ‘already gone’ before the system blocked me as a bot after too many attempts. Two stressful hours wasted and no tickets, just frustration. Genuine fans deserve better than this nonsense. AXS, your system is broken and not fit for purpose.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
