uk

AXS - and the O2 london are anti-fan: they don't care about you - only about their profits

Many fans will probably identify with my experience – buying tickets in a frenzy as the seats sell out in minutes – and my friend was trying to do the same thing. We both end up with tickets- hers better seats than mine, so I need to sell mine. The concert is sold out with many fans who missed out are now desperate for tickets. But guess what? AXS/O2 London don’t allow you to cancel a sale – even if there is huge demand for tickets – AND – you can’t sell them either when fans are actively looking to buy. No, AXS/O2 in their anti-fan way prevent you from selling the tickets by not issuing them until 2 weeks - 2 weeks!! – before the event, so in 6 months time, when probably many who are interested in attending will have given up, or forgotten about the concert, and so I am less likely to be able to resell at full value [I have no interest in making any profit]This means that I am out of pocket by £200 for at least 6 months - and have no idea whether I will ever get my money back. I am livid.AXS/O2 have particularly annoying marketing that tells you how "easy" it is to resell - yes, once they deign to allow you to actually have the tickets you've already paid for. I will simply never use AXS/O2 again until they remember that they make no money without fans buying tickets. I am disgusted with these companies and I can see why bands like Radiohead want to do it differently.

Date of experience: Sep 10, 2025