UPDATE: 5 stars for the customer support, but 0 stars for the (still) broken platform. I tried buying tickets in the Radiohead re-sale today. I had the same frustrating experience as before (i.e. none of my payment methods being accepted, and constantly being kicked out and accused of being a bot).However, Aniko from customer support was patient in dealing with my request, and was able to escalate the issue to the technical team, who were able to fix my payment. And thankfully I was finally able to get tickets. PREVIOUS:Shockingly bad ticket purchasing system. I've gone to many concerts, big and small, and I've never seen a system as broken as this. The funny thing to me is they knew exactly how many Radiohead fans would be present, since you could only try to buy tickets if you won the pre-sale raffle to get access to the purchasing code. Yet it was still completely broken. Why even bother trying when it is AXS hosting your show. I'd rather you just tell me the tickets were sold out than string me along for 90 minutes.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
