The customer service agent I spoke to on the Access Line was very helpful, friendly, and patient. I spent about 40 minutes in the queue listening to the hold music, so I was quite tired by the time I got through to someone, but the agent was really easy to speak to and had a laugh with me if I misheard something or got a bit confused. It is a shame that there is no option to book more than 2 access tickets online (disabled tickets plus carer), and that you are forced to call the phone line if you want to go with another person. However, my experience with calling the access line today was good, aside from the long queue, and the agent was top notch.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
