Even though I was put through to an online chat support the answers were quite clear and did seem to understand what I required for finding out about my sold tickets payment (some don't always) When I asked for a timescale for resolution I was given this and when I asked what I should do if payment not received then an email was provided for follow up support if required.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb