uk

It's not their fault it will never be AXS fault its your fault or maybe the bank or you timed out. B

Absolutely appalling customer service from Thomas and Paige. Imagine the situation you have 3 tickets in your basket for the concert for your daughters birthday. You follow the whole process and go to pay. You authorize the payment for the tickets with the bank (screenshot to prove) however AXS don't take the payment and then claim the payment was never made and cancelled the tickets. But apparently its everyone else's fault but there's because they don't actually have a way to resolve the situation even though they were at fault so they just tell you they can't assist and further and that you weren't charged. They told me it timed out but there was 4 minutes left. They told me the bank didn't authorise it but there is proof. I'm starting to think they didn't actually have the tickets they were trying to sell. And no one actually cared they just kept blaming every person and process. Have some accountability and resolve the situation like a company that made a mistake and wants to put it right. Not a company that blames others for their own shortfall. 11743693

Date of experience: Aug 15, 2025