I accidentally booked the wrong carpark. It's a minor thing but still nearly £15 and small print stipulates all sales are final. I explained the situation, they cancelled and refunded me immediately. I used the online chat service. Thank you for a positive interaction.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
