Anika the support person was very helpful and sorted the problem but finding the live chat was difficult and I spent hours trying to find the answer with questions and answer pages which couldn't help because they are tailored to people with a general question. Live Chat as no-one uses phones to speak anymore should be on the front screen clearly displayed to help. Sadly when paper tickets were just emailed out it was a faster and easier system for the consumer, as paper copies or emails don't tend to disappear. If I were older I would have given up and just ended up not going and losing my money! plus I still have no idea why my tickets disappeared from the app and if it happens again before the event which is months away I will be extremely angry at having to go through this all again.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
