In Nov 24, I bought 2 tickets for a show on 20 June 25. Unfortunately life got in the way and I was forced to put the tickets up for resale on the AXS official site.On 14th June AXS confirmed that the tickets had been sold and that the refund payment would be made by 10 business days after the event = 4th July.By 7th July I had not received the refund so did a Live Chat and was told that the refund payment had bounced back from my nominated account but that accounts would try again.By 23rd July I had still not received the refund and my bank confirmed that no attempts had been made by AXS to make any payments. During another Live Chat that day I was told that the show had now been "rescheduled" to 31st October and that my only option was to wait til mid-November for the refund ???This is NOT acceptable as AXS received the resale money on 14th June and, as far as I am concerned, my agreement with them ceased at that point and they have no right towithhold my money any longer regardless of any show rescheduling etc.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
