uk

Poor customer service

I have logged 2 requests with AXS support as the first, I was told the status was solved even though I am still out of pocket and that they needed more information from me but did not tell me what information they actually need, reference #11634917. I followed this up with a new request, reference #11637841 which I am waiting for a response to. This should be easy to resolve, I have not had my money and am not wasting your time but having read all of your 1 star reviews I have no confidence in receiving the money that I am owed. I have also shared our dissatisfaction and disappointment with ABBA Voyage and I sincerely hope those clients who you sold our tickets to, enjoyed the event. To sum this up, you have had the benefit of receiving cash for this event twice. You know full well that there is nothing I can do to get my money back because this falls below the level to take you to court. You are fraudsters and having read your filed annual accounts with Companies House, it is no surprise the level of profit you generate simply through not returning money to your customers as well as commission you take. I have no confidence that I will see my money and I hope you have a satisfied work force working for a firm with a label of fraudsters attached to it. Here’s to the next automated response and no action!I purchased ABBA Voyage tickets as a gift for my husband’s birthday. Unfortunately he had been ill in the weeks leading to the event so I chose to post them for resale. These sold immediately and I was told that I would receive payment with 7-10 days after the performance. I am still waiting for payment, although I do appreciate that I had not realised within the app that there was an extra section that needed completion to include the sort code of my bank. I tried contacting AXS through their live chat and was told to wait another 10 days and that I should receive payment. Another 10 working days have been and gone and still no payment. I have escalated my complaint and am now receiving various emails stating that my case has been solved but I have still not received any payment. This event was on 21 June 2025

Date of experience: Jun 21, 2025