they replied to my email quickly and were very helpful they moved my seats to a later date with no extra cost because we had a medical emergency and could not make the date we had booked we are very grateful for this as we could not afford to pull this money out again and we really want to see the show so we are over the moon with the response .
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb