After trying to get a refund through the online form and through the bot, I was getting nowhere. However, I finally got through to the live chat and Sundas helped me very quickly and after asking some details, approved my refund. Wish it was a bit easier to get to that stage initially, but that isn’t Sundas’ fault.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb