Booked accessible tickets recently at Manchester AO arena and dealt with two representatives who were extremely helpful. I had issues with the automated payment system after it rejecting 3 different cards. I contacted my bank and found out the error was with the payment system, American based. They hadn't completed the regulatory fraud assurance clearance request with the British banks. The second representative spoke to her manager and got their system take the payment. Alterbridge confirmed :-)
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb