Me and my partner want to sell our tickets to an upcoming event as we cannot attend due to being double booked. Both the transfer and sell buttons are greyed out - we contacted customer service only for them to basically tell us they can’t assist us and selling our tickets just isn’t an option. This was never stated when the tickets were purchased which is required as stated in their FAQ page. When we explained that to their customer service team, their agent Farah sent us an email that failed to address our concerns and told us she can’t help us further - what a waste of time and money. We really hope they can assist us with the transfer of our tickets and rectify their errors.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
